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Sirius SDST5V1 Starmate 5 Dock and Play Radio with PowerConnect
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Sirius SDST5V1 Starmate 5 Dock and Play Radio with PowerConnect
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Model Of Item : SDST5V1
Product Brand : Sirius Satellite Radio
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Sirius SDST5V1 Starmate 5 Dock and Play Radio with PowerConnect
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Good and bad..... : Sirius SDST5V1 Starmate 5 Dock and Play Radio with PowerConnect
The radio is okay but a pain to access all your favorite stations. If you live in or near a large city with many FM stations like the Houston area it is impossible to find a frequency without interference so your music quality is going to be hollow at high levels and hissing and popping at low levels. Signal strength is at maximum from the satellite but of course that makes no difference.
I most likely would not even have written a review had it not been for the horrible experience with their nasty, tricky, up selling and glib, passive aggressive, approach to customers. If you buy the Starmate 5 because its compatible with the ala carte package... get ready for some real hassling by their outsourced call center.
If you are a first time customer and you want a simple solution for what you want ( plain ole ala carte, pick 50 stations + .25 for additional ones or premiums. ) then be ready for hours of hassle with these game playing, imbeciles at the call center. Get ready for up sell attempts galore, numerous transfers, and literally hours of time wasted trying to simply get an account set up so you can access the ala carte portion of the website to pick your own channels. If you take what they want to offer you and don't mind being railroaded then it is probably much easier.
These people truly could not have cared less about the customers' experience. One of them even screwed up my account by entering caps for my email so that when I tried to do my confirmation log in, it conflicted with the preset small cap default already in the system. After more calls and more transfers, someone finally fixed the screw up and then tried to patronize me. THIS is almost 4 HOURS from the start, being on hold the vast majority of it; wrought with people popping in who supposedly could not figure anything out so would transfer again, they all had another "supervisor" who was just as intentionally inept. One of them even had the nerve to be out right nasty and aggressive, everytime I would try to explain the problem he would get loud and talk right over me (clearly trying to piss me off). I laughed and kept my cool up until the end of the experience. When they can't wear you down they finally agree to set it up and at that point you want to choke the hell out of them.
Even if you go directly to the website first (like I did) as of 08/20/2011, when you put in your Starmate 5 ID number for registration it will bring you to a page with only 3 selections, NO ALA CARTE access. Therefore you cannot continue your registration!! If you do not pick one of the three more expensive ones they offer and you click next, it defaults to $199.00 a year plan (I tried it). If you go directly to the Ala Carte section ( after you dig for it ) you have to already be registered to access it. Therefore there is nothing you can do but call that HORRIBLE Call Center. It is so blatant it is really appalling but mostly after you get there. BUYER BEWARE !!
When it was all said and done and I finally got to pick my channel line up for the first time, I noticed my bill on the website, they tried to charge me additionally as a channel line up CHANGE, instead of an initial selection. So guess what! YES, I had to call them back again go through another 15-20 minutes. When I finally got done. The little creep tried to pawn off their piece of junk Stratus 6 for the bargain price of 19.99, because I refused his offer to use my email for promos! Upon renewal, I am soooo done with these fools! Have a headache yet?
Siriusxm evidently thinks its product is so good they can do this to their customers. Believe me it is not, in a metropolitan area. REMEMBER... No matter what connection you use Direct, Aux, or adapter, YOU WILL BE AFFECTED BY FM INTERFERENCE if you have lots of stations in your area!
Its great as a free music package on your Dish Network( had it for 8 yrs.) sitting at home and don't have driving distractions. Otherwise, if you are interested in the road version like me, save yourself the awful runaround for a very low quality product from a glib corporation.
